1. Overview & Operating Entity
This Cancellation & Refund Policy outlines the terms under which organizations may evaluate, subscribe to, cancel, or seek refunds for subscriptions to the Empvia HRMS Platform, operated and maintained by Sidhiksha Solutions ("Company", "we", "us").
We strive to provide total transparency, predictable software charges, and a risk-free evaluation experience for all customer organizations.
2. 45-Day Free Trial Policy
Every new organization registered on Empvia receives a comprehensive 45-Day Free Evaluation Period:
- No Credit Card Required: You do not need to provide credit card, bank, or payment details to start your 45-day trial.
- Zero Obligation: You may use the software for the full 45 days with zero financial commitment or automatic recurring charge.
- Trial Conclusion: If you decide not to purchase an active subscription at the end of 45 days, your account simply transitions to inactive status without any penalty, charge, or hidden fee.
3. Subscription Cancellation
Active paid subscribers may cancel their subscription at any time:
- Self-Service Cancellation: Administrators can cancel recurring subscriptions directly from the company settings and billing section inside the Empvia dashboard.
- Email Cancellation: Alternatively, an authorized administrator can submit a cancellation request by emailing support@empvia.com from the registered administrator work email.
- Effective Date: Upon cancellation, your subscription will remain active until the end of the current pre-paid billing cycle (monthly or annual), after which no further recurring renewals will be billed.
4. Refund Eligibility & Terms
We stand behind the reliability and quality of Empvia:
- 14-Day Initial Subscription Refund: If you transition to a paid plan and are not satisfied with the platform, you may request a full refund within 14 calendar days of your initial paid activation date.
- Billing Errors: In the event of duplicate billing or erroneous system charges, we will promptly investigate and issue a full credit or refund within 5 to 7 business days.
- Annual Plans: For annual subscription agreements cancelled after the initial 14-day window, prorated refunds may be evaluated on a case-by-case basis by reaching out to our billing team.
- Processing Timeline: Approved refunds will be credited back to the original payment method within 5 to 10 banking business days, depending on your financial institution.
5. Data Export Prior to Termination
We respect your organizational data. If you choose to cancel your subscription, we provide a 30-day grace period during which administrators can download complete records, attendance punches, payroll summaries, and employee directories in standard formats (CSV, Excel, PDF).
6. Billing Questions & Support
If you have questions regarding your invoices, subscription tier, or wish to submit a refund inquiry, please reach out directly:
Email: support@empvia.com
Billing Desk: sales@empvia.com
Operating Entity: Sidhiksha Solutions (Empvia is a product of Sidhiksha Solutions)
Udyam Registration: UDYAM-UP-74-0041957 (Enterprise Type: Micro, Services)
Registered Office: Ground Floor, Ahmad Nagar, Poni Road, Shuklaganj, Unnao, Uttar Pradesh - 209861, India